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Dispatch and service update: 23 April 2024

Changes to our Service Desk

There have been several changes made to our Customer Service Desk following a platform upgrade:

1. Our Service Desk email address has changed and you may notice emails from our Customer Service Team from “”, please be assured that this is from Culture Collections and not a suspicious email account.

2. The URL for our Customer Service Desk has been changed to

3. To access your account, you will need reset your password:

Once this has been done you will be able to log into our Customer Service Portal to view your tickets and retrieve attachments.

April 2024