How-to use your culture collections accounts

To make the most out of your experience with us, it's essential to understand the three types of accounts available when using the culture collections website:

1. Website Account: This is your gateway to exploring our extensive collections online. With a website account, you can browse through our catalog, access resources, and stay updated on the latest additions to our collection.

2. Credit Account: This payment account is for those who require frequent access to our resources, a credit account offers the convenience of streamlined transactions, allowing you to purchase items from our collection with ease. With credits at your disposal, you can efficiently manage your acquisitions and delve deeper into your research endeavors.

3. Service Desk Account: Have questions or need assistance? Our Service Desk team are on hand to support you. Whether you're seeking guidance on a specific item in our collection or encountering technical issues, our dedicated team is ready to provide prompt and personalised assistance. Your query will be sent into our Service Desk portal and signposted to the appropriate member.

By understanding the distinct functionalities of each account type, you can navigate our culture collections efficiently and make the most of your experience. Whether you're exploring, acquiring, or seeking assistance, we're committed to facilitating your journey every step of the way.

Please note:  For optimum customer service experience sign up for a service desk account, where you will have direct access to our customer service team and you can manage and upload your documents/certificates with faster response time.

When using your Service Desk account, initial contact can be made through your email address linked to your website account. After that, the following correspondence will come from your Service Desk account.