Culture Collections

Frequently Asked Questions: Virus 

NCPV 2021


I can’t find the virus I’m interested in on your website. Do you have it?

Send the details via our technical enquiry form or tell us what you were looking for via this online form.


Why can’t I pay for virus products by credit card?

This is due to our security precautions for supplying restricted products. 


What cells can I propagate my virus culture in?

Permissive cell lines for a particular virus can be found in the published scientific literature. The cell line used by NCPV to prepare the virus batch in is detailed on the Certificate of Analysis, and linked to on the website catalogue listing under “Related Products”. All cell lines used in NCPV can be ordered from Culture Collections.


What containment level should virus RNA and DNA be handled at? Does the hazard group of the live virus impact on this?

Viral nucleic acids are available to be researched on in ACDP Containment Level 2 Laboratories. This is not affected by the hazard group of the live virus benefiting the scientific communities with interests in Containment Level 3 and 4 pathogens. For additional information read the viral nucleic acids article.


How should I store the sample I receive?

Most viruses require rapid freezing and storage at -80°C as they are often heat sensitive and suffer damage in temperatures exceeding greater than -60°C. 


What should I do if the virus fails to grow?

Please submit a technical enquiry to discuss probable reasons for failure of growth.

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