Culture Collections

Delivery Information

Please note that we are currently reviewing this information and it will be updated shortly. For any specific enquiries please contact the Customer Services team.

 

Delivery Times

We aim to dispatch the majority of Culture Collections products within 6-8 weeks of receipt of your fully completed order (including all signed paperwork and reciept of PO etc).

Where items are not in stock, and in other certain circumstances, the delivery time from receipt of order will be extended and customers will be informed.

Visit the service and dispatch page for our latest updates.

 

Delivery Charges

The delivery charges vary according to product format and delivery destination. Delivery charges are displayed at check out when ordering online. To find out the delivery charges that will apply to your order we recommend you add the products you require to your shopping cart and proceed to check out to view the delivery charges on the 'Payment and Summary' page of the check out process. Alternatively, view a summary of delivery charges.

 

Method of Delivery

UK and mainland Europe

Orders are delivered by courier directly to the customer-specified address. 

USA
Orders are delivered directly to the customer's delivery address, or by airfreight to the nearest customs clearing airport. Please specify your preference when placing an order. The Culture Collections provide the necessary information, e.g. airway bill number and flight details, to enable customers to arrange timely collection of their order from customs.

Rest of the world
Orders are delivered by airfreight to the nearest customs clearing airport. The Culture Collections provide the necessary information, e.g. airway bill number and flight details, to enable customers to arrange timely collection of their order from customs.

Numerous restrictions and regulations govern the international transport of cell lines. The Culture Collections strive to dispatch all orders without delay using our approved freighters. The Culture Collections cannot be held responsible for failure of packages to clear customs, however, we will do all we can to facilitate customs clearance.

All Non-UK Orders Requiring a CITES Export Permit

If your order requires a CITES export permit it will be sent by airfreight (not by door-to-door courier) to the nearest customs clearing airport. This means that you will need to arrange to collect your order from the airport. You will be notified by the Culture Collections with the necessary information, e.g. airway bill number and flight details, to enable you to arrange timely collection of your order from customs. You may find it beneficial to engage a customs clearing agent to aid clearance through customs.

 

Dispatch Confirmation

The specific information supplied to customers once an order has been dispatched depends upon the destination country concerned, therefore:

UK and EU
Email notification of dispatch, if requested at time order was placed

Non-European countries
Airway bill details are emailed to customer

USA and Canada
Courier tracking no. is emailed to customer

 

 

 

Back to top
Copyright © Public Health England.

Please confirm your country of origin from the list below.