The technical issues Culture Collections encountered after transferring to the new UKHSA finance system are being resolved.
Culture Collections has now resumed order dispatch, however, there remains a backlog of orders to dispatch. We will continue to process orders in priority order (by date order received).
We would like to apologise for the delays you may have experienced with order delivery and extend our sincere thanks for your continued patience.
More information on estimated delivery times is available on the delivery information page.
The UK Health Security Agency launched a new financial system at the beginning of October 2021. The new integrated system will streamline internal processes resulting in an improved purchasing experience for our customers.
Following initial testing, several additional adjustments to the system were identified and therefore order processing and dispatch of Culture Collections’ products was placed on hold.
Culture Collections has now resumed order dispatch, however, there remains a backlog of orders to dispatch.
Reviewed 06 June - No change in status.
Reviewed 17 May - No change in status. Next udate 01/06/2022
Reviewed 27 April - No change in status. Next update 11/05/2022
Reviewed 14 April - No change in status. Next update 27/04/2022
Reviewed 30 March - No change in status. Link to delivery page added. Next update 06/04/2022
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