Culture Collections

Make a complaint

We make every effort to ensure our products arrive with you in a satisfactory condition and take great pride in the service we offer to the scientific community. We are sorry that our product or services have fallen below the standards expected.

For complaints associated with an order, or a specific product or service, please complete the Technical Complaint form below to log your complaint with the Customer Service Team. For all other complaints, please complete the Administrative Complaint form below.


Technical complaint form

Orders complaints icon v1.jpg

Administrative complaint form

General Complaints Icon V1

Back to top
Copyright © Public Health England.

Please confirm your country of origin from the list below.